Privacy Policy | Rodent Control Truckee, CA
This Privacy Policy explains how Truckee Rodent Defense collects, uses, and protects information when you visit Truckee Rodent Defense or contact us for a rodent inspection or related service. By using this Site, you agree to the practices described in this policy.
1. Information We Collect
We collect information in the following ways:
- Information you provide directly. When you request an inspection, call us, submit a contact form, or send an email, we may collect your name, phone number, email address, property address, and details about your rodent concern.
- Automatically collected information. When you browse the Site, we may automatically collect your IP address, browser type, device information, pages viewed, and general location, typically through cookies and analytics tools.
- Call information. If you call a phone number listed on this Site, the call may be tracked or recorded for quality and routing purposes. Where required by law, we will notify you that a call may be recorded.
2. How We Use Your Information
We use the information we collect to:
- Connect with you to schedule an inspection or service
- Provide estimates and complete requested work
- Respond to questions, requests, or customer service needs
- Improve the Site, our content, and the services we offer
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information to third parties for their own marketing purposes. We may share information with:
- Our staff and technicians who need your information to schedule and complete your service
- Service providers who help us operate the Site, such as hosting, analytics, and call tracking providers
- Law enforcement or regulators, if required by law
4. Cookies and Tracking Technologies
This Site may use cookies and similar tracking technologies, such as Google Analytics, to understand how visitors use the Site and to improve performance. You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the Site function.
5. Your Privacy Choices
You may:
- Ask us what personal information we hold about you
- Ask us to correct or delete your personal information
- Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send
- Decline to provide certain information, though this may limit our ability to respond to your request
6. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information as defined under the CCPA. To exercise these rights, contact us using the information below.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, respond to your inquiries, and comply with legal obligations, after which it is deleted or anonymized.
8. Data Security
We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
This Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
10. Third-Party Links
This Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
The Rock 11209 Brockway Rd Truckee, CA 96161
[Phone Number]
[Email Address]